Vegastars Casino Terms Overview
Vegastars Casino is operated by Neptune Projects SRL, registration 3-102-900308, with a registered address at 1602, 16th Floor, Condo Nest Freses, Freses Granadilla, Curridabat, San Jose, Costa Rica. Card payments are processed by payment agent Sultucia Ltd, HE464112, Kennedy 12-14, Flat 101, 1087 Nicosia, Cyprus. The operator holds licence number 0000020 from the Tobique Gaming Commission. This page summarises the main published terms that apply to accounts, payments, bonuses and disputes at vegastars. The Terms permit unilateral amendments, verification and account closure, and a current Terms version date is not stated.
Eligibility
The minimum age to open an account is 18. Where a higher legal age applies in a player's location, that higher age takes precedence. Each person may hold only one personal account, and the details supplied must be accurate, including identity and contact information. Players must use their own funds and their own payment methods; third-party payments and business cards are not permitted. Using a VPN to mask location or identity is prohibited. The website Terms and Conditions also list restricted countries and territories, and sanctioned persons are excluded from registering. Separate game-provider and jackpot restrictions apply on top of the general country list.
Account Registration
Registration starts by clicking Register, providing account details and accepting the Terms. The Terms require a name, date of birth, residential address and an email or mobile contact, and players must be at least 18 years old. The published site configuration also offers Google authentication. After registering, players should look for a welcome email to verify the address; the message can be resent from Account > Profile. One independent description of the form lists email, username, password, country and mobile number as the requested fields. Mandatory email or phone verification before all gameplay was not established.
Verification
Documents are uploaded under My Account - Verification. Accepted identity documents include a passport, national ID card or driving licence, together with proof of address dated within the last 3 months. Images must be clear, in colour and show all corners of the document. Higher-value activity may trigger liveness checks and source-of-funds or source-of-wealth reviews. Sanctions and PEP screening applies, along with periodic checks. Verification may delay withdrawals. File-size and file-type limits and a fixed completion time are not stated in the published terms.
Deposits
Published deposit methods are Visa and Mastercard. Deposits must be wagered at least once before a withdrawal can be requested. Players may only deposit their own funds using payment methods held in their own name; third-party cards and business cards are not accepted. Minimum and maximum deposit amounts are not stated in the supplied information.
Withdrawals
Published withdrawal methods are Visa, Mastercard and Bank Transfer. The maximum withdrawal is USD 50,000 per month. Deposits must be wagered once before withdrawal, and verification checks may delay payouts. A minimum withdrawal amount is not stated in the supplied information.
Bonuses
The welcome package is structured across three deposits. The first deposit offers 100% up to $2,000 plus 50 Free Spins on Gates of Olympus 1000, the second offers 150% up to $2,000 plus 50 spins on the same game, and the third offers 200% up to $2,000 plus 25 spins on Sugar Rush 1000, for a total of up to $6,000 plus 125 spins. The current welcome offer carries 40x wagering on the bonus plus deposit and 40x on free-spin winnings, with a maximum bet of $25 per round and a maximum welcome-bonus win of $10,000. A Telegram promotion gives 50 Free Spins using the code TG50 after following bot instructions; these spins are valued at $0.20 with 40x wagering. Other promotions include instant cashback, referrals and a $10,000 Pragmatic weekly race. Under the general bonus terms, bonus balances expire after 5 days unless an offer states otherwise, slots contribute 100% to wagering and live casino contributes 10%, while other modes do not reduce wagering. Bonus funds cannot be used on Sportsbook or Esports and do not earn VIP progression. Only one welcome package is allowed per person, household, IP address, contact detail or payment method, and bonus abuse can lead to forfeiture of bonus funds and winnings. An exclusion list covers all 3 Oaks Gaming and Wazdan games plus named titles from other studios. An older review described the second-deposit percentage as 100%, but the current official offer states 150% and the older figure is unconfirmed.
Gameplay Rules
Wagering contributions differ by game type: slots contribute 100%, live casino games contribute 10%, and other game modes do not count toward wagering requirements. Bonus balances cannot be used on Sportsbook or Esports. Certain games are excluded from bonus play, including all titles from 3 Oaks Gaming and Wazdan and a list of named games from other studios. The maximum permitted bet while using the welcome bonus is $25 per round.
Restricted Activity and Territories
The Terms list the following restricted countries and territories: Afghanistan, Albania, Angola, Aruba, Barbados, Belgium, Bonaire, Burkina Faso, Canadian Province of New Brunswick, Cayman Islands, Central African Republic, China, Colombia, Congo, Côte d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Democratic Republic of Congo, Estonia, Eritrea, Ethiopia, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Germany, Gibraltar, Greece, Haiti, Hungary, Iraq, Islamic Republic of Iran, Israel, Italy, Jamaica, Jersey, Korea, Liberia, Libya, Lithuania, Mali, Malta, Mauritius, Myanmar, Netherlands, Nicaragua, North Korea, Ontario, Pakistan, Panama, Poland, Romania, Russia, Rwanda, Saba, Serbia, Sierra Leone, Slovakia, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Sweden, Switzerland, Syrian Arab Republic, Syria, Turkey, Uganda, Ukraine, United Kingdom, United States of America, Venezuela, Yemen and Zimbabwe. Sanctioned persons are also excluded. Masking location or identity with a VPN is prohibited, as are third-party payments, business-card deposits and holding more than one personal account. Bonus abuse can result in forfeiture of bonus funds and any winnings derived from them.
Account Suspension
The Terms permit the operator to conduct verification and to close accounts. Accounts that remain inactive for 12 months may be charged a monthly fee of EUR 10 or the equivalent in another currency, limited to the available balance. Specific suspension triggers beyond these published provisions are not stated.
Account Closure
The operator may close accounts under the Terms, and players can use the responsible gambling tools to end their own activity. Self-exclusion is available for 3 months, 6 months, 1 year, 5 years or permanently. During exclusion, betting, depositing and promotional communications are blocked, and exclusions apply across all brands operating under the same licensee. Reopening an account after an exclusion of at least 6 months requires confirmation and a 3-day cooling-off period. Requests can be sent to [email protected].
Responsible Gambling
Account tools allow players to set daily, weekly or monthly limits on deposits, losses and wagers. Increasing or removing a limit requires a 24-hour cooling-off period, while reductions take effect immediately or as soon as practicable. Time-outs are available for 1 day, 1 week, 1 month or 3 months, and withdrawals remain permitted during a time-out. Self-exclusion periods run from 3 months to permanent and apply across brands under the licensee. Gamblers Anonymous is named as an external source of help, and the responsible gambling contact address is [email protected].
Complaints and Disputes
Complaints should be submitted in writing to [email protected] from the registered email address, including the username and a description of the issue. Disputed bets must be raised within 3 days of settlement. If a dispute is not resolved directly, EGIS-FZCO provides free alternative dispute resolution at [email protected]. No fixed operator response deadline is stated in the published terms.
Governing Terms
The operator Terms specify the law of Costa Rica as the governing law, with dispute jurisdiction in the courts of Tobique First Nation. Card-payment transactions are governed by Cyprus law and the courts of Cyprus. The Terms permit unilateral amendments, and a current Terms version date is not stated. The general bonus terms took effect on 18/5/2023 and were updated on 8/1/2024.